Terms of Service

1. The Service

Venilia provides an AI-powered chat widget that businesses embed on their own website to answer visitor questions, qualify leads, and schedule appointments. When separately configured for a business, our automated phone assistant can collect caller and job details, check availability, book appointments during business hours, and capture callback details outside those hours. The service available to your business is the one agreed during onboarding; a product page alone does not activate phone answering. The Service integrates with third-party tools you or we configure on your behalf (currently Google Calendar and Google Sheets for scheduling and lead capture, and Stripe for billing).

2. Account & fees

Pricing and the monthly subscription rate for your account are as agreed in your onboarding conversation and reflected in your Stripe checkout/subscription. Fees are billed in advance on a recurring monthly basis and are non-refundable except as required by law or as we agree in writing.

Phone plans include the monthly minute allowance disclosed at checkout. The current offer includes 200 minutes per month, with additional minutes at $0.25 per minute. When a phone plan reaches 80% of its included minutes in a month, we let you know. Spam calls, robocalls and calls shorter than 20 seconds do not count toward your included minutes. Usage charges are separate from the recurring base subscription and are reflected on the invoice. Standalone phone answering is $99 per month; the website chatbot is $79 per month; both products together are $149 per month. Adding the second product to an existing subscription moves the combined subscription to $149 per month.

No setup fee. Phone answering, the website chatbot and both together have no setup fee, including when you add the second product later.

Feedback and case studies. About 30 days after going live we may ask you for a short feedback call. We name a client's business or describe its results on our website only with that client's written permission. Giving or refusing permission does not affect your price. We do not ask for online reviews in exchange for anything.

Free trial. Every new client gets a free 14-day trial of phone answering, the website chatbot, or both. Nothing is charged during a trial, including setup, and we do not ask for a card to start one. Near the end of the trial we ask whether you want to keep the Service. The monthly subscription starts only if you tell us in writing that you want to keep it (email is enough), at the plan shown at checkout. If you don't, we switch the Service off at the end of the trial and you owe nothing.

Asking for a trial. Asking for a free trial on our website, by phone or by email starts nothing: we contact you first, and a trial starts only once we have set it up with you. What the free-trial form collects, and why, is in our Privacy Policy.

Referral reward. If you refer another business to us and it becomes a paying client (its first monthly payment has cleared), you get one month of your own plan free, credited to your next monthly invoice. If you are still in your trial, the credit applies to your first paid month. There is no limit on how many businesses you can refer, and each one that becomes a paying client earns its own free month. The reward is for the referral only. It never depends on leaving a review or on what you say about us, and if you mention us publicly while receiving this reward you should say so.

Your monthly subscription rate stays at the rate you signed up at for as long as your subscription continues without cancellation. Minute allowances and usage rates for phone plans follow the offer in effect at your signup.

3. Term & cancellation

Your subscription runs month-to-month unless a different term was agreed in writing. Either party may cancel with written notice (email is sufficient); cancellation takes effect at the end of the current billing period. We do not provide refunds for partial months.

4. Your responsibilities

• You're responsible for the accuracy of the business information, services, pricing, opening hours, and policies the assistants are configured to represent on your behalf.
• You're responsible for reviewing captured leads, written call summaries, and appointment records, correcting inaccurate information, and following up with customers. Phone recordings and full call transcripts are not provided.
• You're responsible for keeping connected calendars, lead sheets, business hours, and phone routing accurate, and for arranging human follow-up and an appropriate fallback when the service is unavailable. You must provide any notices and obtain any permissions required for your use of the service.
• You won't use the Service for any unlawful purpose or to collect sensitive personal data from your customers beyond what's needed to schedule an appointment (name, contact information, service address, and stated need).

5. Our responsibilities

We'll use commercially reasonable efforts to keep the Service available, but we don't guarantee uninterrupted uptime. The Service depends on third-party providers (including Anthropic, Google, Stripe, Vapi, and configured telephony and speech providers); outages on their end are outside our control.

Phone answering is not an emergency response or dispatch service. Callers facing immediate danger should contact the appropriate emergency service rather than wait for a callback. The assistant does not guarantee answer speed, a callback deadline, or that every call or booking will succeed.

An appointment is confirmed only when the connected calendar accepts it. Changes to a phone booking are supported during the same call; changes or cancellations requested on a later call require the business to handle them. What the phone assistant does outside your business hours depends on the setting agreed at onboarding: it either continues to offer your next available appointment times, or stops offering times and captures callback details instead. It does not send a caller a confirmation email.

Appointment texts. Texting is off unless we agree in writing to switch it on for a line. Where it is on, the assistant asks the caller during the call whether it may text them about the appointment, and texts only callers who say yes. Each booking then gets at most two texts: one confirming the appointment after the connected calendar accepts it, and one reminder the day before. The texts carry the date, the time and the business name, never marketing. A caller who replies STOP gets no more texts from that number, and a caller who says no on the call is still booked. Message and data rates may apply. Before texting is switched on for your business, the line must be registered with the mobile carriers (A2P 10DLC), which we arrange with you.

6. Data

See our Privacy Policy for how visitor, caller, lead, and appointment data is handled. You retain ownership of the leads and appointment data captured through your account.

7. Disclaimer of warranties

THE SERVICE IS PROVIDED "AS IS" WITHOUT WARRANTIES OF ANY KIND, EXPRESS OR IMPLIED. AI-generated responses may occasionally be inaccurate; you're responsible for reviewing and correcting the assistants' configured information.

8. Limitation of liability

To the maximum extent permitted by law, our total liability arising from your use of the Service is limited to the fees you paid us in the three (3) months preceding the claim. We are not liable for indirect, incidental, or consequential damages, including lost profits.

9. Changes to these Terms

We may update these Terms from time to time. Material changes will be communicated by email or notice on this page. Continued use of the Service after a change constitutes acceptance.

10. Contact

Questions about these Terms: hello@venilia.ai